ok.play Terms & Conditions

The following defined terms apply throughout these Terms and Conditions. Where the context so requires, words in the singular include the plural and vice versa.

Registration and use of the ok.play Platform is restricted to individuals who meet all of the following eligibility criteria. By registering an account, you represent and warrant that:

• You are at least 21 years of age. This is the minimum legal age for casino-style online gaming in the Philippines as prescribed by PAGCOR regulations. ok.play strictly enforces this requirement and verifies age during the KYC process;
• You are a resident of the Republic of the Philippines and are accessing the Platform from within Philippine territory;
• You are registering under your own legal name and true personal details. You may not create an account on behalf of another person;
• You are not a current employee, director, officer, contractor, agent, or close family member of any employee of ok.play or any of its affiliated game providers;
• You do not currently hold an active self-exclusion order from any Philippine gaming operator or from PAGCOR's responsible gaming database;
• You are accessing the Platform from a location where online gaming is not prohibited by applicable national or local law.

To access the full features of the ok.play Platform, including the ability to withdraw funds, Players must complete account registration and satisfy ok.play's KYC verification requirements.

3.1 Registration. Registration requires a valid Philippine mobile number, which will serve as the primary identifier for your ok.play Account. You will be asked to create a secure password and to acknowledge these Terms at the point of registration. OTP verification of your mobile number is required to complete the registration process.

3.2 One Account Rule. Each Player may hold only one (1) active ok.play Account at any time. Creating multiple accounts — whether using different names, mobile numbers, devices, IP addresses, payment methods, or through any other means — is strictly prohibited and constitutes a material breach of these Terms. ok.play uses technical and manual methods to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts will be suspended and any balances forfeited.

3.3 KYC Verification. Prior to processing any withdrawal, ok.play requires Players to complete KYC verification by submitting:

• A valid Philippine government-issued photo ID (PhilSys National ID, Passport, or Driver's Licence);
• A clear selfie photograph taken at the time of submission;
• Proof of payment method ownership where required by ok.play's compliance team.

3.4 Account Security. Players are solely responsible for maintaining the confidentiality of their login credentials. ok.play strongly recommends enabling two-factor authentication (2FA) via OTP. You must notify ok.play immediately via live chat if you suspect unauthorised access to your Account. ok.play is not liable for losses arising from a Player's failure to maintain adequate account security.

4.1 Deposits. ok.play accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, InstaPay, PESONet, and other methods as displayed on the Platform at the time of transaction. All deposits are denominated in Philippine Peso (PHP). Minimum deposit amounts are as displayed on the Platform and are subject to change.

4.2 Deposit Processing. GCash and PayMaya deposits credit to your ok.play Wallet immediately upon confirmation from the payment provider. Bank transfer deposits may take 15 minutes to 2 business hours depending on the method and time of submission.

4.3 Withdrawals. Withdrawal requests are subject to:

• Completion of KYC verification (one-time requirement);
• Satisfaction of any applicable bonus wagering requirements on Bonus Funds currently held in your Wallet;
• Confirmation that your requested withdrawal amount does not exceed your available real-money balance;
• Compliance with ok.play's current minimum and maximum withdrawal limits as displayed on the Platform.

4.4 Withdrawal Processing Times. ok.play targets the following indicative processing times following internal verification of a withdrawal request: GCash — 15 to 30 minutes; PayMaya — 15 to 60 minutes; BPI / BDO / Metrobank — 2 to 24 hours. These timelines are estimates and may be affected by bank processing, national holidays, system maintenance, or compliance review requirements. ok.play does not guarantee specific processing times.

4.5 Withdrawal Method. Withdrawals will be processed to the same payment method used for the most recent deposit, or to the KYC-verified payment method registered to the Account, at ok.play's discretion. ok.play does not process withdrawals to third-party accounts or accounts not registered in the Player's verified name.

4.6 Anti-Money Laundering. ok.play complies with applicable Philippine anti-money laundering laws and PAGCOR's AML requirements. ok.play may request additional documentation to verify the source of funds for large deposit or withdrawal transactions. Suspicious transactions may be reported to the Anti-Money Laundering Council of the Philippines (AMLC) as required by law.

5.1 General Bonus Terms. All bonuses, free spins, cashback offers, and promotional credits offered by ok.play ("Promotions") are subject to the specific terms and conditions stated at the time each Promotion is made available to eligible Players. In the event of any conflict between specific Promotion terms and these general Terms, the specific Promotion terms shall prevail.

5.2 Wagering Requirements. Bonus Funds must be wagered a specified number of times (the "Wagering Requirement") before they or any winnings derived from them become eligible for withdrawal. The applicable Wagering Requirement is stated in each Promotion's specific terms. Players should always review Wagering Requirements before claiming any ok.play Promotion.

5.3 Game Contribution Rates. Different game categories contribute at different rates toward satisfying Wagering Requirements. Live casino table games including baccarat, roulette, and blackjack typically contribute at a reduced rate (commonly 10–20%). Slot games typically contribute at 100%. The precise contribution rates for each active Promotion are stated in that Promotion's terms.

5.4 Bonus Abuse. ok.play reserves the right to void Bonus Funds, cancel any associated winnings, and suspend the Account of any Player who, in ok.play's reasonable judgment, is engaging in bonus abuse — including but not limited to: creation of multiple accounts to claim the same Promotion multiple times; placing bets designed to minimise risk while satisfying Wagering Requirements; coordinated play with other accounts; or any other activity that ok.play determines constitutes exploitation of a Promotion rather than genuine gameplay.

6.1 Permitted Use. Players may use the ok.play Platform for personal entertainment purposes only. All games on the ok.play Platform are for real-money wagering in Philippine Peso. Players accept that gambling involves risk and that the outcome of all games is determined by certified Random Number Generators (for RNG-based games) or real-world physical outcomes (for live dealer games).

6.2 Prohibited Activities. The following activities are strictly prohibited on the ok.play Platform:

• Use of automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or place bets;
• Collusion with other Players to influence game outcomes;
• Exploitation of software bugs, technical errors, or system glitches to gain an unfair advantage. ok.play reserves the right to void any bets placed during a verifiable system error;
• Arbitrage betting or systematic low-risk staking strategies designed primarily to satisfy Wagering Requirements without genuine gameplay intent;
• Chargebacks or disputed payment transactions while maintaining an ok.play Account balance;
• Any form of fraud, money laundering, or use of the Platform for any purpose other than personal entertainment gaming.

6.3 Game Results. All ok.play game results are final once confirmed by the game system. RNG-based game outcomes are determined by certified random number generators audited by independent testing agencies. Live dealer game outcomes are determined by real-world physical events (card deals, roulette spins, dice rolls) streamed in real time. ok.play does not manipulate game outcomes.

ok.play is committed to promoting responsible gaming and complies with all PAGCOR requirements regarding the provision of responsible gaming tools to Philippine players. The following tools are available to all Players within Account Settings at any time after ok.play login:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, limits take effect immediately. Increases to existing deposit limits are subject to a 24-hour cooling-off period before taking effect;
• Session Time Reminders: Players may configure alerts to be notified after a specified period of continuous play;
• Cooling-Off Period: Players may voluntarily suspend access to their Account for a period of between 24 hours and 30 days. During this period, deposits and gameplay are not permitted;
• Self-Exclusion: Players may request self-exclusion for periods ranging from 30 days to permanent closure. Self-exclusion requests are processed immediately upon confirmation and cannot be reversed during the selected exclusion period. Players seeking permanent self-exclusion should contact ok.play live chat support.

ok.play will not knowingly accept deposits from, or permit gameplay by, any Player who has an active self-exclusion order. Players who believe they may have a gambling-related problem are encouraged to visit ok.play's dedicated Responsible Gaming page or contact PAGCOR's responsible gaming resources directly.

All content available on the ok.play Platform — including but not limited to the ok.play brand name, logo, domain name, game graphics, interface design, text, software, marketing materials, and all associated intellectual property — is owned by or licensed to ok.play and is protected by applicable Philippine and international intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ok.play Platform for personal entertainment purposes only. This licence does not permit: reproduction, distribution, modification, or commercial use of any ok.play content; use of ok.play's name or branding without written authorisation; or reverse engineering, decompiling, or extracting the source code of any ok.play software or game.

ok.play's game content is provided under licence from third-party game providers including Evolution Gaming, Pragmatic Play, and Asia Gaming, among others. All such game content remains the intellectual property of the respective providers and is subject to their licensing terms.

To the maximum extent permitted by Philippine law, ok.play's aggregate liability to any Player for any claim arising from or relating to these Terms or the use of the ok.play Platform shall not exceed the total real-money deposits made by that Player in the 30 days preceding the claim.

ok.play is not liable for:

• Any loss of winnings, profits, revenue, data, goodwill, or anticipated savings arising from use of or inability to access the Platform;
• Interruptions to Platform availability caused by scheduled maintenance, technical faults, internet service provider issues, or circumstances beyond ok.play's reasonable control;
• Any loss arising from a Player's failure to maintain adequate account security, including losses resulting from unauthorised access to an Account;
• Any indirect, incidental, special, consequential, or punitive damages of any kind.

Nothing in these Terms excludes or limits ok.play's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by ok.play's negligence, or any other liability that cannot be excluded under Philippine law.

ok.play collects, processes, stores, and uses Player personal data in accordance with the Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines — and ok.play's Privacy Policy, which is incorporated into these Terms by reference.

By registering an ok.play Account, Players consent to ok.play's collection and processing of personal data as described in the Privacy Policy. This includes data collected for account management, KYC verification, payment processing, fraud prevention, PAGCOR regulatory compliance, and marketing communications (where separately consented to).

ok.play does not sell Player personal data to unaffiliated third parties. Data is shared with game providers, payment processors, and regulatory authorities only to the extent necessary for Platform operations and regulatory compliance. Full details of data handling practices, Player rights, and data retention periods are set out in the Privacy Policy.

11.1 Voluntary Closure. Players may request permanent account closure at any time by contacting ok.play live chat support. Upon closure, any available real-money balance will be paid to the Player's verified withdrawal method, subject to the completion of any outstanding KYC requirements. Bonus Funds are not payable upon voluntary account closure.

11.2 ok.play's Right to Suspend or Close. ok.play reserves the right to suspend, restrict, or permanently close any Account — with or without prior notice — in circumstances including but not limited to:

• Breach of any provision of these Terms;
• Suspected or confirmed fraud, money laundering, or criminal activity;
• Provision of false or misleading information during registration or KYC;
• Abuse of Promotions or violation of the one-account rule;
• A Player being found to be under 21 years of age;
• A requirement under PAGCOR regulations or any applicable Philippine law;
• A Player having an active self-exclusion order with PAGCOR or any regulated Philippine gaming operator.

Where an Account is suspended due to suspected fraud or breach of these Terms, ok.play may withhold the Account balance pending investigation. If the investigation concludes that a material breach has occurred, the balance may be forfeited in whole or in part.

ok.play reserves the right to amend, update, or replace these Terms at any time. Such changes may be required due to updates to PAGCOR regulations, changes in Philippine law, platform developments, or operational requirements.

Material amendments to these Terms will be communicated to Players via: (a) a prominent notice on the ok.play Platform at or before login; (b) an SMS or push notification to the registered mobile number; or (c) both. The amended Terms will display the updated effective date.

Continued use of the ok.play Platform following the effective date of any amendment constitutes acceptance of the revised Terms. Players who do not accept amended Terms must cease use of the Platform and may request account closure in accordance with Section 11.1 above.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms, the ok.play Platform, or any transaction on the Platform shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

In the first instance, ok.play encourages Players to resolve disputes informally through ok.play's customer support team. If a dispute cannot be resolved through customer support within 30 days, the matter may be escalated to PAGCOR's dispute resolution process in accordance with PAGCOR's applicable regulations and procedures.

Players acknowledge that ok.play is regulated by PAGCOR, and that PAGCOR's regulatory authority over ok.play's operations is an additional layer of player protection that exists independently of and in addition to these contractual Terms.

ok.play maintains a dedicated Filipino-speaking customer support team available 24 hours a day, 7 days a week. If you have any questions about these Terms and Conditions, your Account, a transaction, or any aspect of the ok.play Platform, please contact us through the following channels:

• Live Chat: Available directly from the ok.play Platform after login, or from the Platform's support widget. Average response time under 5 minutes.
• Email Support: [email protected] — responses typically within 24 hours of receipt.
• FAQ: Self-service answers to the most common Player questions are available at okplay.lat/faq.

Formal complaints regarding ok.play's services should be submitted in writing via email to [email protected], clearly marked "Formal Complaint." ok.play will acknowledge receipt within 48 hours and provide a substantive response within 14 calendar days of acknowledgment. If your complaint is not resolved satisfactorily, you may escalate to PAGCOR as described in Section 13 above.